Welcome to GrandIvy – Our Story

Who We Are at GrandIvy

Here at Grand Ivy, we operate under the umbrella of White Hat Gaming Limited — the same experienced operator behind respected sister brands like Dream Vegas and Casimba. We're proud to share that heritage, and we carry the same commitment to quality, transparency, and responsible gaming across everything we do. Our platform is registered in Malta (company reg. no. C73232), and we maintain our registered office at 85 St John Street, Valletta, VLT1165, Malta.

We at GrandIvy believe that a great online casino experience starts with trust. That's why we hold not one, but two of the most respected gaming licences in the world — and why we hold ourselves to the highest standards every single day.

Our Licences & Regulatory Standing

At Grand Ivy, we take regulation seriously. We are dual-licensed by two leading authorities in the online gaming industry:

• UK Gambling Commission – Account number 52894, covering all players in Great Britain
• Malta Gaming Authority – Licence MGA/B2C/370/2017 (issued 01/08/2018), covering all other eligible customers

Our GrandIvy platform also works with eCOGRA as our approved Alternative Dispute Resolution (ADR) provider. This means that if any dispute arises that we can't resolve directly, you have an independent, internationally recognised body to turn to. We don't just meet the minimum requirements — we go further to ensure you're always protected.

What We Offer at Grand Ivy

We've built our GrandIvy platform to be a one-stop destination for all things gaming. Here's what you'll find when you join us:

Our Bonuses & Promotions

We believe in rewarding our players from the very first moment. At Grand Ivy, our welcome package gives new casino members up to $1,500 + 100 Free Spins across their first deposits. Your first deposit is matched 100% up to $300, and we'll throw in 25 Free Spins on the iconic Starburst to get you started. For a full breakdown of all current offers, visit our GrandIvy bonus page.

But the rewards don't stop there. Our GrandIvy promotions calendar is packed year-round with exciting opportunities:

• 🎡 Daily Bonus Wheel – Spin every day for a chance to win bonuses and free spins
• 💰 $30,000 Yearly Prize Draw – We run a massive annual cash giveaway for our players
• 🏆 $15,000 Seasonal Giveaway – Three times a year, we give away $15,000 in prizes
• 🗓️ $500 Weekly Cash Giveaway – Every week, players can win a share of $500 in real cash
• ⚽ Sports Welcome Offer – New sports bettors can bet $20 and get $40 in free bets
• 😴 Bore Draw Refund – If your match ends 0-0, we'll refund your bet

We also run Drops & Wins network promotions through Pragmatic Play, giving you even more chances to win every day you play at Grand Ivy.

Our Loyalty Programme

At GrandIvy, loyalty matters. As you play, you'll earn Loyalty Points that can be redeemed for bonus funds — giving your gaming sessions real, tangible value. The more you play, the more you earn. Our VIP programme takes things even further, with higher withdrawal limits, exclusive perks, and personalised treatment for our most dedicated players.

Please note that Loyalty Points reset after 30 days of inactivity, so we encourage you to stay active and keep enjoying everything our Grand Ivy platform has to offer.

Banking at GrandIvy – Fast, Safe, Simple

We make deposits and withdrawals as straightforward as possible. At Grand Ivy, we support a wide range of trusted payment methods including Visa, Mastercard, Maestro, Apple Pay, Paysafecard, e-wallets and bank transfers. All transactions must be made in your own name — we take financial security seriously.

Here's a quick overview of our key banking details:

• 💳 Minimum Deposit: Approximately 10–20 in local currency (varies by method)
• 💸 Minimum Withdrawal: NZ$20 or local currency equivalent
• ⏱️ Pending Time: 1–2 days for review and verification
• 🏦 Processing Time: Up to 3 working days after approval
• 📊 Weekly Withdrawal Limit: Up to 5,000 in local currency (higher for VIP members)
• 🎰 Max Single Win Payout: 250,000 in local currency (progressive jackpots paid in full)

We at GrandIvy do not currently support cryptocurrency payments, in line with our UKGC and MGA regulatory obligations.

Play Anywhere – Our Mobile Platform

At Grand Ivy, we understand that modern players want flexibility. Our entire platform is fully optimised for mobile and tablet play — you can enjoy our complete game library, access your account, claim bonuses, and contact support all from the palm of your hand. No downloads required; simply visit us through your mobile browser and you're ready to play.

Our Customer Support Team

We're here for you around the clock. Our GrandIvy support team is available 24 hours a day, 7 days a week to help with any questions or concerns you may have.

• 💬 Live Chat: Available 24/7 — the fastest way to reach us
• 📧 Email: support@grandivy.com
• 📖 Help & FAQs: Comprehensive self-help section available on our website
• ⚖️ ADR (Disputes): eCOGRA — independent dispute resolution

We pride ourselves on resolving issues quickly and fairly. If our support team can't resolve your concern directly, our partnership with eCOGRA ensures you always have a trusted third party to turn to.

Responsible Gaming Is Our Priority

Here at Grand Ivy, we're committed to promoting safe and responsible gambling. As a dual-licensed operator, we are legally and ethically obligated to provide tools and support to help our players stay in control. You'll find responsible gaming features readily available on our platform, including deposit limits, session reminders, and self-exclusion options. We care about our players' wellbeing — not just their gameplay.