GrandIvy Cookie Policy

At Grand Ivy, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them at grandivy.com, what choices you have, and how you can manage your preferences. By continuing to use our platform, you acknowledge and agree to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at GrandIvy, we use cookies to help our platform function correctly, remember your preferences, and provide you with a better, more personalised experience. Cookies can be "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period of time or until you manually delete them.

In addition to standard cookies, we may also use similar technologies such as web beacons, pixel tags, and local storage objects. All references to "cookies" in this policy apply equally to these related technologies unless otherwise stated.

Why We Use Cookies

Our Grand Ivy platform relies on cookies for several important purposes. Without certain cookies, our website simply would not work as intended. We use cookies to:

• Ensure the website loads and functions correctly across all devices and browsers
• Remember your login credentials and keep your session secure after the Grand Ivy casino login process
• Store your language, currency, and regional preferences between visits
• Process transactions, deposits, and withdrawals safely and efficiently
• Detect and prevent fraudulent or suspicious activity on our platform
• Comply with our obligations under UK Gambling Commission (account number 52894) and Malta Gaming Authority (licence MGA/B2C/370/2017) regulatory requirements
• Improve the Grand Ivy casino mobile and desktop experience based on how you interact with our site
• Deliver relevant promotions, including the Grand Ivy bonus offers and free spins, to eligible players

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the GrandIvy website to operate. They enable core functionality such as account authentication, session management, security controls, and access to regulated gaming features. Without these cookies, services such as the Grand Ivy login, cashier functions, and responsible gambling tools cannot work. You cannot opt out of strictly necessary cookies while using our services.

Functional Cookies

We use functional cookies to remember choices you make on the GrandIvy platform — for example, your preferred language, the currency you play in, and whether you have accepted our cookie notice. These cookies enhance your experience by making our site feel more tailored to you, but they are not essential for basic operation.

Performance and Analytics Cookies

At Grand Ivy, we use performance cookies to understand how visitors interact with our website. This includes which pages are visited most frequently, how long players spend on certain sections, and where users encounter difficulties. We use this aggregated, anonymised data to continuously improve our platform — including our grand ivy casino games library, mobile responsiveness, and sportsbook features. These cookies do not identify you personally.

We may use third-party analytics providers such as Google Analytics for this purpose. These providers are contractually required to process data only on our behalf and in accordance with applicable data protection law.

Targeting and Marketing Cookies

Our GrandIvy marketing partners may place targeting cookies on your device when you visit our site. These cookies track your browsing activity across websites to deliver relevant advertisements — for example, information about the grand ivy casino bonus, promotions, or grand ivy free spins offers that may be of interest to you. We only use these cookies where you have provided your consent.

You can withdraw consent for targeting cookies at any time through our cookie preference centre or your browser settings. Please note that withdrawing consent does not mean you will stop seeing advertisements — only that they will be less tailored to your interests.

Third-Party Cookies

Some cookies on the Grand Ivy website are placed by third-party providers whose services we integrate. These may include:

• Game providers such as NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution, and Ezugi — whose software runs directly within our platform
• Payment processors handling deposits and withdrawals via Visa, Mastercard, Apple Pay, and other supported methods
• Customer support tools enabling our 24/7 live chat service
• Social media platforms, if you interact with share buttons or embedded content

We do not control third-party cookies directly. We recommend you review the privacy and cookie policies of these providers for further information.

Cookie Duration

At GrandIvy, the cookies we use vary in how long they remain on your device:

• Session cookies — active only during your visit and deleted when you close your browser
• Persistent cookies — remain on your device for a defined period (ranging from days to months) or until you delete them manually

Specific cookie durations are detailed in our cookie preference centre, accessible via the cookie banner on our site.

Managing Your Cookie Preferences

We at Grand Ivy respect your right to control how your data is used. You can manage or withdraw your consent for non-essential cookies at any time through the following methods:

• Cookie preference centre — accessible via the banner that appears when you first visit grandivy.com, or through the link in our website footer
• Browser settings — most browsers allow you to view, block, or delete cookies. Please refer to your browser's help documentation for instructions
• Opt-out tools — for analytics and advertising cookies, you may use industry opt-out tools such as the Network Advertising Initiative (NAI) or Your Online Choices (YOC)

Please be aware that if you disable or delete certain cookies — particularly strictly necessary ones — some features of the GrandIvy platform may not function correctly. This could affect your ability to log in, access games, or use our responsible gambling tools.

Cookies and Responsible Gambling

As a dual-licensed operator regulated by the UKGC and the MGA, our Grand Ivy platform uses certain cookies to support responsible gambling obligations. These include remembering self-exclusion settings, deposit limits, and session time reminders you have set for your account. These cookies are strictly necessary and cannot be disabled, as they form part of our regulatory duty of care to all players.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you via a prominent notice on the GrandIvy website. The most current version of this policy will always be available at grandivy.com. We encourage you to check back periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this policy, our Grand Ivy support team is available 24/7. You can reach us at:

• Email: support@grandivy.com
• Live Chat: available at grandivy.com around the clock

GrandIvy is operated by White Hat Gaming Limited, registered in Malta (company reg. no. C73232), with registered office at 85 St John Street, Valletta, VLT1165, Malta. For unresolved complaints related to data use, you may contact eCOGRA as our approved Alternative Dispute Resolution provider.