GrandIvy Responsible Gaming

Our Commitment to Safe Play

Here at GrandIvy, we operate under a dual licence — from the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). These regulatory frameworks set some of the highest standards in the industry, and we take our obligations under both licences extremely seriously. Responsible gaming isn't just a legal requirement for us — it's a core value that shapes how we develop our platform and how we interact with every player who joins us.

We at Grand Ivy are fully committed to preventing problem gambling and underage gambling. We use advanced monitoring systems to identify potentially harmful behaviour, and our team is trained to offer assistance whenever it's needed. If you ever feel that your gaming is getting out of hand, we encourage you to reach out — we're here to help, not to judge.

Tools We Provide to Keep You in Control

At GrandIvy, we offer a wide range of responsible gaming tools that you can access directly through your account settings. These tools are designed to give you full control over how, when, and how much you play. Here's what's available to you:

• Deposit Limits — Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is set, it takes effect immediately for reductions and after a cooling-off period for increases.
• Loss Limits — Cap the amount you're willing to lose over a given time period to prevent chasing losses.
• Wager Limits — Control the total amount you can bet within a set timeframe.
• Session Time Limits — Set a maximum duration for your gaming sessions to ensure you take regular breaks.
• Reality Check Reminders — Receive on-screen notifications at intervals of your choosing, reminding you how long you've been playing.
• Cool-Off Period — Take a short break from gaming for a defined period (24 hours, 1 week, 1 month, or 6 weeks) while your account remains open.
• Self-Exclusion — Exclude yourself from Grand Ivy entirely for a minimum of six months, with the option to extend. During self-exclusion, you will not receive marketing communications from us.

We strongly encourage all our players to use these tools proactively — not just when a problem arises, but as a routine part of responsible play. You can adjust or activate any of these features through your account dashboard, or by contacting our support team directly.

Recognising Problem Gambling

Our Grand Ivy team understands that problem gambling can develop gradually and isn't always easy to recognise from the inside. That's why we want to share some of the common warning signs. You may want to seek help if you notice any of the following:

• Spending more money on gaming than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Gambling to escape problems, stress, or negative emotions
• Chasing losses by continuing to play to try to 'win it back'
• Lying to family or friends about how much you gamble
• Neglecting work, relationships, or personal responsibilities due to gambling
• Repeated unsuccessful attempts to cut down or stop gambling

If any of these signs sound familiar, please don't hesitate to act. At GrandIvy, we make it easy for you to access support — both through our own tools and through trusted external organisations.

External Support Organisations

We at Grand Ivy want to ensure that every player has access to professional help if they need it. Below are some of the key organisations we recommend:

We at GrandIvy actively support the work of these organisations and cooperate fully with national self-exclusion schemes such as GamStop in the UK. If you register with GamStop, your exclusion will automatically apply to our platform.

Protecting Young People

At Grand Ivy, we have a strict zero-tolerance policy towards underage gambling. You must be 18 years of age or older (or the legal gambling age in your jurisdiction, whichever is higher) to register and play on our platform. We carry out age verification checks as part of our KYC (Know Your Customer) process, and we reserve the right to request additional documentation at any time.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as Net Nanny, Cyberpatrol, and Gamban can help restrict access across all devices in your household. At GrandIvy, we never knowingly allow a minor to open or use an account, and any account found to belong to an underage player will be closed immediately.

How to Request Self-Exclusion at Grand Ivy

If you feel you need to step away from gaming, we make the self-exclusion process as simple as possible. Here at GrandIvy, you can initiate self-exclusion through the following steps:

1. Log into your Grand Ivy account
2. Navigate to the Responsible Gaming section in your account settings
3. Select 'Self-Exclusion' and choose your preferred exclusion period
4. Confirm your request — it takes effect immediately
5. Contact our support team at support@grandivy.com if you need additional assistance

Once self-exclusion is active, you will not be able to log in to your GrandIvy account, and we will remove you from all marketing lists immediately. After the exclusion period ends, a cooling-off period will apply before your account can be reactivated.