GrandIvy Casino Terms and Conditions

Welcome to GrandIvy Casino. These Terms and Conditions govern your use of our website and all services we provide at grandivy.com. By registering an account and using our platform, you agree to be bound by these terms in full. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these conditions, you must not use our services. At GrandIvy, we are committed to operating a fair, transparent, and responsible gaming environment for all our customers.

1. About Us

Our platform is operated by White Hat Gaming Limited, a company registered in Malta under company registration number C73232. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. At GrandIvy Casino, we hold dual licences: one issued by the UK Gambling Commission (account number 52894) for customers in Great Britain, and one issued by the Malta Gaming Authority (licence MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. Governing law for these Terms and Conditions is Maltese law. Our Alternative Dispute Resolution (ADR) provider is eCOGRA.

2. Eligibility and Registration

To use our services, you must meet the following requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must be a resident of a country where online gambling is legally permitted.
• You must not be a resident of any territory listed in our Restricted Territories (see Section 7).
• You may only hold one account with us at any time.
• You must register using accurate and truthful personal information.
• You must use only payment methods registered in your own name.

At GrandIvy Casino, we reserve the right to request identity verification documents at any time. We may suspend or close any account that fails to complete our Know Your Customer (KYC) process, which includes identity, age, address, payment method, and source-of-funds verification. A cumulative deposit trigger applies at EUR 2,000, at which point we will conduct additional verification checks.

3. Your Account

3.1 Account Security

You are responsible for keeping your GrandIvy login credentials secure and confidential. We strongly recommend using a unique, strong 9biEi)&Z]D)o()4X. You must notify us immediately at support@grandivy.com if you suspect unauthorised access to your account. We will not be held liable for losses resulting from your failure to protect your login details.

3.2 Account Currency

At GrandIvy Casino, you must register and play in the currency of your country of residence. Where your local currency is unavailable, you may play in EUR. We support multiple currencies including EUR, GBP, NZD, USD, CAD, and others depending on your region. No cryptocurrency payments are accepted on our platform.

4. Deposits and Withdrawals

4.1 Deposits

Our accepted deposit methods include Maestro, Visa, Mastercard, Apple Pay, Paysafecard, e-wallets, and bank transfer, subject to regional availability. Minimum deposit amounts are set per payment method and typically start from approximately 10–20 in your local currency. We do not accept cash payments or cryptocurrency transactions.

4.2 Withdrawals

Our withdrawal conditions are as follows:

• Minimum withdrawal: NZ$20 or equivalent in local currency.
• You must have made at least one lifetime deposit and wagered that deposit at least once in full before withdrawing.
• Maximum withdrawal: 5,000 (local currency) per week, with higher limits available for VIP members.
• Maximum payout per single bet or spin: 250,000 (local currency), excluding progressive jackpots.
• Wins of 100,000 or above are paid in 10 monthly instalments of 10% per month.
• Jackpots exceeding 250,000 may take up to 30 days to process. Progressive jackpots are paid in full.
• Withdrawals are processed back to the same method used to deposit.

Our pending period for withdrawal review is 1–2 days. After approval, funds may take up to 3 working days to reach your account depending on your chosen payment method. At GrandIvy Casino, we aim to process all withdrawals as efficiently as possible.

5. Bonuses and Promotions

5.1 Welcome Package

Our casino welcome package offers up to $1,500 plus 100 Free Spins across your first deposits. Your first deposit earns a 100% match up to $300 plus 25 Free Spins on Starburst. All GrandIvy Casino bonus funds are subject to 40x wagering requirements. The maximum bet while completing wagering is 20% of your active bonus (this rule is waived if your bet falls below approximately $5). Free Spin winnings are capped at approximately $50. Bonuses expire after 30 days; Free Spins expire after 10 days.

5.2 Sports Betting Promotions

At GrandIvy Casino, we offer a sportsbook welcome offer of Bet $20 Get $40 as a free bet for new players. Our sports promotions also include Bore Draws (0-0 cash refund), Acca Boosts, Enhanced Odds, Bet Builder, and Early Cash-Out. The minimum qualifying odds for sports turnover requirements are 1.75. The minimum sports bet is EUR 0.10.

5.3 Ongoing Promotions

Our ongoing promotions include a Daily Bonus Wheel, a $500 Weekly Cash Giveaway, a $15,000 Prize Giveaway (three times per year), and a $30,000 annual prize draw. We also operate a Loyalty Points scheme — points are earned as you play and are redeemable for bonus funds under standard wagering terms. Please note that Loyalty Points reset after 30 days of inactivity.

5.4 Wagering Contribution

Game contributions toward bonus wagering at GrandIvy Casino are as follows:

• Slots: 100% (some titles contribute 20% or 0% — see exclusion lists)
• Scratchcards and Keno: 100%
• Table Games: 0%
• Video Poker: 0%
• Jackpot/Progressive Games: 0%
• All other games: 0%

6. Games and Platform

Our game library features thousands of titles from leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Blueprint, Big Time Gaming, Red Tiger, Push Gaming, Relax Gaming, and many more. Our GrandIvy platform includes slots, live casino games (powered by Evolution and Ezugi), table games, scratchcards, video poker, keno, live game shows, and a full sportsbook covering football, cricket, rugby, and more.

The GrandIvy Casino mobile experience is fully optimised for responsive play on any smartphone or tablet browser. We do not currently operate a dedicated native app available through app stores; our platform is primarily browser-based and accessible via the grand ivy casino app experience through your mobile browser.

7. Restricted Territories

Our services are not available to residents of certain jurisdictions. Restricted territories include, but are not limited to: the United States, Australia, Austria, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Israel, Italy, Latvia, Lithuania, the Netherlands, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Switzerland, Thailand, Turkey, Ukraine, and the UAE. Additionally, jackpot games are restricted in Azerbaijan, Japan, Malaysia, Qatar, and Tunisia. Residents of restricted territories are not eligible for welcome or deposit bonuses.

8. Responsible Gaming

At GrandIvy Casino, we are fully committed to responsible gambling. We provide tools including deposit limits, session limits, loss limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we urge you to contact our support team at support@grandivy.com or reach out to a recognised responsible gambling organisation. We take our duty of care seriously and operate in accordance with the requirements of both the UK Gambling Commission and the Malta Gaming Authority.

9. Customer Support and Complaints

Our support team is available 24/7 via live chat and email at support@grandivy.com. If you have a complaint that we are unable to resolve to your satisfaction, you may escalate the matter to eCOGRA, our approved Alternative Dispute Resolution provider. At GrandIvy Casino, we are dedicated to resolving all disputes fairly and promptly.

10. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. We will notify you of any material changes via email or an on-site notice. Continued use of our services following any such update constitutes your acceptance of the revised terms. We recommend that you review these Terms and Conditions periodically to stay informed of any changes at GrandIvy Casino.