GrandIvy Casino Privacy Policy

At Grand Ivy Casino, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at grandivy.com. We operate as White Hat Gaming Limited, registered in Malta (company reg. no. C73232), and we are dual-licensed under the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). By using our platform, you agree to the practices described in this document.

Who We Are

Here at GrandIvy Casino, we are the data controller responsible for your personal information. Our registered office is located at 85 St John Street, Valletta, VLT1165, Malta. If you have any questions regarding this Privacy Policy or how we handle your data, you can contact our support team at support@grandivy.com or via our 24/7 Live Chat service available directly on our website.

Information We Collect

When you register and play at Grand Ivy Casino, we may collect the following categories of personal data:

• Registration Data: Your full name, date of birth, address, email address, phone number, and country of residence
• Identity Verification Data: Government-issued ID, proof of address, and source of funds documentation as part of our KYC (Know Your Customer) obligations
• Financial Data: Payment method details, transaction history, deposit and withdrawal records
• Gaming Activity: Game history, wagering behaviour, session data, and interaction with our casino games and sportsbook
• Technical Data: IP address, browser type and version, device information, time zone, and cookies data
• Communications: Records of your contact with our customer support team via email or live chat
• Marketing Preferences: Your choices regarding receiving promotional materials, including information about the Grand Ivy Casino bonus offers, free spins, and promotions

How We Use Your Information

At GrandIvy Casino, we use your personal data for the following purposes:

• To create and manage your account, including verifying your identity and age in compliance with our licensing obligations
• To process your deposits and withdrawals securely and efficiently
• To fulfil our legal and regulatory requirements, including anti-money laundering (AML) checks and responsible gambling measures
• To provide you with access to our Grand Ivy Casino games library, live casino, sportsbook, and promotional offers
• To send you information about the Grand Ivy Casino bonus offers, Grand Ivy promotions, and personalised communications — only where you have consented or where we have a legitimate interest
• To improve our platform, analyse usage patterns, and enhance the overall player experience
• To detect and prevent fraud, money laundering, or any form of cheating or abuse of our services
• To respond to your queries, complaints, or requests submitted through our support channels

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: We need your data to provide the services you have registered for
• Legal obligation: We are required by our UKGC and MGA licences to collect and verify certain information
• Legitimate interests: We process data to protect our business, prevent fraud, and improve our platform
• Consent: Where you have opted in to receive marketing communications or we rely on cookies that require consent

Cookies and Tracking Technologies

Our GrandIvy Casino website uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience. Cookies help us remember your login session, preferences, and browsing behaviour on our site. We use both essential cookies (which are necessary for the site to operate) and optional cookies (such as analytics and marketing cookies). You can manage your cookie preferences via the cookie settings on our website. For further details, please refer to our dedicated Cookie Policy.

Sharing Your Information

At Grand Ivy, we do not sell your personal data to third parties. However, we may share your information with:

• Regulatory and licensing authorities: Including the UK Gambling Commission and the Malta Gaming Authority, as required by law
• Payment processors: To facilitate your deposits and withdrawals securely
• Identity verification providers: To complete KYC and AML checks
• Game providers: Such as NetEnt, Evolution, Microgaming, and others who supply our casino games and live dealer services
• Dispute resolution bodies: Including eCOGRA, our approved Alternative Dispute Resolution (ADR) provider
• Group companies: Our sister brands within the White Hat Gaming group may share certain operational infrastructure
• IT and security providers: Who help us maintain and protect our platform

All third parties we work with are required to handle your data securely and in accordance with applicable data protection laws.

Data Retention

We at GrandIvy Casino retain your personal data for as long as your account is active and for a minimum of five years following the closure of your account, in line with our regulatory obligations. In some cases, legal requirements may oblige us to retain certain data for longer periods. When your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you
• Right to rectification: You can ask us to correct any inaccurate or incomplete information
• Right to erasure: You can request deletion of your data, subject to our legal obligations
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
• Right to data portability: You can request that we transfer your data to another service provider in a structured format
• Right to object: You can object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@grandivy.com. If you are a Grand Ivy Casino UK player, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Players in other jurisdictions may contact their relevant national data protection authority.

Security of Your Data

Our Grand Ivy Casino platform employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use SSL encryption across our website to ensure that all data transmitted between you and our servers remains secure. We also implement strict internal access controls and conduct regular security assessments to maintain the highest standards of data protection.

International Data Transfers

As we operate across multiple regulated markets, your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email or through a prominent notice on the Grand Ivy Casino website. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. At GrandIvy Casino, our support team is available 24/7 to assist you:

• Email: support@grandivy.com
• Live Chat: Available around the clock directly on grandivy.com
• Postal Address: White Hat Gaming Limited, 85 St John Street, Valletta, VLT1165, Malta

We take your privacy seriously, and our Grand Ivy team is always here to help you understand how your data is used and protected on our platform.